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Services & pricing

Pick a track. See the scope and the starting price.

From a single after-hours fix to standing up your service desk from scratch. Click a service category below to see typical scope, starting pricing, and the right next step — scoped as an hourly work order, a fixed-price project, or recurring coverage.

Service tracks

Services & prices

Click a service category to see typical scope, starting pricing, and the right next step.

Managed IT Services

Comprehensive IT management to keep your business running smoothly, securely, and efficiently.

  • Proactive monitoring & maintenance
  • Patch management & updates
  • Endpoint protection & antivirus coordination
  • Backup & disaster recovery review
  • Vendor & license management
  • IT documentation & asset tracking
Typical pricingFrom $149 / user / month

IT Backfill & Support

Temporary help desk or branch-office coverage with fast onboarding — weeks, months, or up to a year.

  • Help desk & break-fix coverage
  • Branch office & multi-site support
  • Fast onboarding & ramp-up
  • Incident, problem & change handling
  • Documented daily handoff
  • W-9, NDA & vendor onboarding ready
Typical pricingFrom $640 / day

IT Projects & Consulting

Delivery support for tool rollouts, process design, and service desk initiatives.

  • Tool rollouts & migrations
  • Process & workflow design
  • ServiceDesk Plus / Freshservice builds
  • SLA, KPI & reporting governance
  • SOPs & knowledge base
  • Fixed-price ServiceDesk builds from $2,500
Typical pricingFrom $150 / hour

Office 365 & Cloud

Identity, access, endpoint, and admin support for Microsoft environments.

  • Office 365 & Entra ID admin
  • Active Directory, GPO & LAPS
  • Endpoint security & access management
  • Onboarding / offboarding workflows
  • MDM enrollment & device refresh
  • Secure, audit-ready documentation
Typical pricingFrom $135 / hour

Smart Hands & On-Site

Local field support, hardware changes, data center smart hands, and hands-on site execution — Dell-certified.

  • Dell-certified hardware swaps, imaging & staging
  • Data center rack & stack, installs & decommissions (IMACD)
  • Network, Wi-Fi & firewall (SonicWall / Meraki)
  • Site surveys & cabling checks
  • Same-day & after-hours available
  • Drive time billed by time, not mileage
Typical pricing$135–$210 / hour
All tracks at a glance

Six ways to put me to work

Pick the track that fits — or, if your need spans several, send the details and I'll scope it.

Managed IT Services

Monitoring, user support, endpoint coordination, and operational continuity.

From $149 / user / month
View details

Smart Hands & On-Site Support

Local field support, hardware changes, and hands-on site execution.

$135–$210 / hour
View details

IT Backfill & Support

Temporary help desk or branch-office support coverage with fast onboarding.

From $640 / day
View details

IT Projects & Consulting

Delivery support for tool rollouts, process design, and service desk initiatives.

From $150 / hour
View details

Office 365 & Cloud

Identity, access, endpoint, and admin support for Microsoft environments.

From $135 / hour
View details

Office Moves & Decommissions

Openings, relocations, and site closures — delivery day to documented cutover.

At on-site & block rates
View details

Custom Scope

If your need spans multiple tracks, use the Request a tech form and describe the environment. The intake is designed to capture size, timing, location, and current systems — and I'll come back with a clear, scoped plan.

Request details
Engagement & rates

On-site & field rates

Published rates, quoted before any work starts — no national dispatch layers, delays, or markup.

On-Site IT SupportStandard · scheduled office support, break-fix, Office 365, network
$135/hr
Same-Day / Urgent On-SiteBusiness-impacting issues, priority response
$175/hr
After-Hours / WeekendEvenings, weekends & maintenance windows
$210/hr
Half-Day BlockUp to 4 hrs — small projects, setups, backlog
$450
Full-Day BlockUp to 8 hrs — migrations, rollouts, refreshes
$850
Monthly Support Block10 hours/month — priority recurring support
$1,350/mo
Backfill / Temporary CoverageMulti-day & monthly engagements — weeks to a year
from $640/day
Drive TimeBeyond ~1 hr each way — time-based, not mileage
$60/hr

2-hour minimum on standard visits · Travel within ~1 hr included · Flights & long-distance billed at actual cost · Parts, software, licenses & subscriptions billed separately · MSP & subcontract partner rates available on request · Rates may vary by scope, distance, urgency, duration & contract volume

Featured service

Office openings, moves & decommissions

Moving into a new suite, relocating, or closing a site down? One senior engineer handles the IT side end-to-end — from delivery day to a documented cutover — coordinated with your property manager, movers, and cabling contractor.

Move in

New office openings

Everything IT-ready by day one — receiving, staging, and building out the space.

  • Delivery-day receiving, unboxing & staging
  • Conference room setup & TV mounting
  • Rack build-out — firewall, switches & Wi-Fi APs
  • Desk-side setups, printers & peripherals
Plan my move-in →
Relocate

Office moves

Documented teardown at the old site, clean rebuild at the new one — nothing lost in between.

  • Port mapping & cutover documentation
  • Patch panel & rack reconfiguration
  • Re-patching, cable dressing & labeling
  • After-hours & weekend windows available
Plan my relocation →
Move out

Office decommissions

Closing a site? Equipment comes down clean, labeled, and accounted for.

  • De-rack, inventory & labeling
  • Packing for relocation or disposal
  • Handover documentation of what went where
  • Coordination with movers & property management
Plan my decommission →

Billed at standard on-site & block rates above — most move-ins run 1–3 days on site, scoped in writing before work starts. Structured cabling runs (new drops, terminations) are coordinated with your cabling contractor; I take everything from the patch panel up.

Flagship · fixed price

ServiceDesk build tiers

Full ManageEngine ServiceDesk Plus or Freshservice implementation — configured, documented, and ready to run. You buy the software license; I build and tune the whole system.

Essentials
Install & setup, ticket intake, SLA policies, email-to-ticket, self-service portal, core automation and reports.
$2,500
~3–4 days
  • Install, setup & ticket intake
  • SLA policies & email-to-ticket
  • Self-service portal & core reports
Get started
Most popular
Standard
Everything in Essentials, plus CMDB / asset lifecycle, service catalog, escalation rules, AD / Office 365 integration, dashboards & agent training.
$4,500
~6–7 days
  • Everything in Essentials
  • CMDB, asset lifecycle & service catalog
  • AD / Office 365 integration & dashboards
  • Agent training & handoff
Get started
Advanced / Full ITIL
Full ITIL — change & problem management, advanced workflow automation, multi-department, knowledge base & documented SOPs.
from $7,500
10+ days
  • Change & problem management
  • Advanced workflow automation
  • Multi-department & knowledge base
  • Documented SOPs
Discuss scope

Software licenses are billed separately by the vendor (ManageEngine / Freshservice); pricing may vary. Fixed-price builds; custom scope quoted.

Ongoing coverage

Contract support plans

Prefer predictable coverage? Lock in a fixed term — 3, 6, or 12 months — for priority response, reserved hours each month, and a better effective rate than ad-hoc visits.

Short-term
Backfill, a rollout season, or trialing ongoing support before committing.
3 months
Flexible · cancel with notice
  • Priority scheduling
  • Reserved support hours each month
  • Discounted hourly vs. ad-hoc
  • Monthly check-in & summary
Request a quote
Most popular
Half-year
Steady coverage for a growing office or multi-site support without a full-year commitment.
6 months
Better effective rate
  • Everything in 3-month
  • Faster response targets
  • Quarterly roadmap review
  • Locked-in rate for the term
Request a quote
Annual
Your outsourced senior engineer for the year — budgeted, planned, and on call.
12 months
Best value
  • Everything in 6-month
  • Best rate of any term
  • Priority same-day response
  • Annual planning & budgeting
Request a quote

Contract terms are quoted to your scope and volume — reserved hours, locations, and response targets defined up front. Month-to-month also available; cancel with notice.

How it works

Three steps to sorted

No account managers, no phone trees. You reach me, I show up, the problem's handled.

01Reach out

Tell me what's broken

Send the issue, the location, and when you need someone there. I confirm availability and scope fast — usually the same day.

02I show up

The senior tech arrives

On-site or remote — the same ITIL-certified engineer every time. I learn your environment and get to work without hand-holding.

03Sorted

Fixed and documented

The issue is resolved, the work is written up, and you get clear follow-up — so the same problem doesn't come back next week.

Not sure which track you need?

Describe the situation and I'll tell you the right scope — and what it'll cost — before any work starts.

Request a tech