No call center, no dispatch queue, no rotating contractors. When you book IT-OnCall, you get one senior engineer — accountable for the work from the first call to sign-off.
I'm Mohammed Shaltoni — the engineer behind IT-OnCall. For 15+ years I've worked across IT service delivery and field operations, holding roles as IT Support Manager, IT Services Manager, and IT Specialist at large companies — running multi-site service desks supporting 1,400+ users across 26 locations and delivering full ManageEngine ServiceDesk builds with SLAs, CMDB, and automation.
I'm ITIL-certified with a B.Sc. in Computer Science, and I've closed 400+ work orders across client sites with a simple standard: own the problem, communicate clearly, and leave the site better than I found it.
When you book IT-OnCall, I'm the one who shows up. Right now it's just me — by design. You get a senior engineer directly, accountable for the work from the first call to sign-off.
Background spans senior field engineering, multi-site service desk management for 1,400+ users across 26 locations, and full ManageEngine ServiceDesk deployments with CMDB, SLA, and workflow automation.
On-site IT support across Illinois and the central U.S. Based in Orland Park, I travel for on-site work throughout the region, with nationwide and international projects by arrangement. Remote support worldwide, and available through national field-service platforms for scheduled and recurring work orders.
Based in Orland Park, I cover Chicago and the suburbs, all of Illinois, and the surrounding central states. For larger projects and contracts I'll travel nationwide or international by arrangement, with travel billed to the engagement. Remote support available worldwide — send me the location and dates.
Tell me the location, the problem, and when you need someone there. I'll confirm fast — usually the same day.