Subcontract smart-hands and field coverage for MSPs, IT vendors, and remote teams that need a dependable senior engineer in the Chicago area.
If you run an MSP or an IT vendor without local staff in the Chicago market, every on-site ticket is a logistics problem. I solve that as a reliable subcontract field engineer: dispatch overflow, scheduled on-site tasks, hardware swaps, network checks, installs, and break-fix — done to your standard and reported back the way your team needs it.
I'm ITIL-certified with 15+ years in IT operations, so I can be trusted to work unsupervised on a client site without making your brand look bad. I show up professional, follow your process and ticketing, and keep the client relationship yours. For ongoing or volume field work, partner rates are available on request — kept off the public page so they don't undercut direct pricing.
One consistent, vetted engineer for your Chicago-area tickets — not a rotating cast. You keep the client relationship; I make you look good on site.
Insured (COI available on request). Active on national field-service platforms and available for vendor onboarding, background checks, and U.S.-based site-access requirements.
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL- and Dell-certified, insured, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
Tell me the location, the issue, and when you need someone there — I confirm fast, usually the same day. On-site across Illinois and the central U.S., nationwide by arrangement.