On-site smart hands and field IT support across Chicago — for downtown offices, data centers, and remote IT teams that need reliable local hands on the ground.
Plenty of Chicago IT work doesn't need a full engagement — it needs a competent, trustworthy person physically on site to do a defined task: rack and stack a server, swap a failed switch, run a cable, image a batch of laptops, or be the eyes and hands for a remote team running the work from elsewhere. That's smart hands, and it's a core part of what I do across the Loop, the downtown high-rises, and the surrounding neighborhoods.
I work cleanly in data centers and corporate floors, follow your remote engineer's runbook precisely, and report back clearly. Because a lot of this work happens in maintenance windows, I take after-hours and weekend jobs — and I'm comfortable with the building access, badging, and escort requirements that downtown sites involve.
When you call a dispatch network, you pay a platform margin and whoever is nearest gets the ticket. With IT-OnCall you get the same senior, ITIL-certified engineer every visit — someone who learns your setup and is accountable from the first call to sign-off. No phone trees, no re-explaining your environment to a new face each time.
2-hour minimum on standard visits. Rates may vary by scope, distance, urgency, duration and contract volume. See full rate sheet →
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL-certified, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
Yes — I follow your runbook precisely, act as the eyes and hands on site, and report back clearly so your remote team stays in control of the work.
Yes. I'm used to building access, badging, and escort requirements at downtown Chicago sites, and I work cleanly in data centers and on corporate floors.
Yes — much smart-hands work happens off-hours, so I take evening, overnight, and weekend maintenance windows.
Tell me the location, the issue, and when you need someone there — I confirm fast, usually the same day. On-site across Illinois, nationwide by arrangement.
