On-site smart hands and field IT support across Chicago — for downtown offices, data centers, and remote IT teams that need reliable local hands on the ground.
Plenty of Chicago IT work doesn't need a full engagement — it needs a competent, trustworthy person physically on site to do a defined task: rack and stack a server, swap a failed switch, run a cable, image a batch of laptops, or be the eyes and hands for a remote team running the work from elsewhere. That's smart hands, and it's a core part of what I do across the Loop, the downtown high-rises, and the surrounding neighborhoods.
I work cleanly in data centers and corporate floors, follow your remote engineer's runbook precisely, and report back clearly. Because a lot of this work happens in maintenance windows, I take after-hours and weekend jobs — and I'm comfortable with the building access, badging, and escort requirements that downtown sites involve.
When you call a dispatch network, you pay a platform margin and whoever is nearest gets the ticket. With IT-OnCall you get the same senior, ITIL-certified engineer every visit — someone who learns your setup and is accountable from the first call to sign-off. No phone trees, no re-explaining your environment to a new face each time.
2-hour minimum on standard visits. Rates may vary by scope, distance, urgency, duration and contract volume. See full rate sheet →
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL- and Dell-certified, insured, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
Tell me the location, the issue, and when you need someone there — I confirm fast, usually the same day. On-site across Illinois and the central U.S., nationwide by arrangement.