Ongoing IT support for Chicagoland businesses that need a senior engineer on call — without hiring full-time. Monthly blocks, multi-site coverage, and backfill.
Not every business needs — or can justify — a full-time IT employee, but going completely without support means small problems pile up until they become expensive ones. Recurring support bridges that gap: a set block of senior engineering time every month, so your Microsoft 365, network, endpoints, and day-to-day issues stay handled, and you have one accountable person to call when something breaks.
This works especially well for businesses with more than one location, or for companies that need temporary backfill while a staff member is out or while you hire. I can cover a role for days, weeks, or months, keep the lights on across multiple Chicagoland sites, and hand things back cleanly. A 10-hour monthly block starts at $1,350; multi-day and longer coverage is priced for the commitment.
When you call a dispatch network, you pay a platform margin and whoever is nearest gets the ticket. With IT-OnCall you get the same senior, ITIL-certified engineer every visit — someone who learns your setup and is accountable from the first call to sign-off. No phone trees, no re-explaining your environment to a new face each time.
2-hour minimum on standard visits. Rates may vary by scope, distance, urgency, duration and contract volume. See full rate sheet →
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL-certified, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
A monthly block is a set amount of senior engineering time — for example 10 hours from $1,350 — that gives you priority response and one accountable person for your day-to-day IT.
Yes. I support multi-site businesses across Chicagoland, keeping consistent standards and documentation across each location.
Yes — I can cover a vacant or out-of-office IT role for days, weeks, or months while you hire, then hand everything back cleanly.
Tell me the location, the issue, and when you need someone there — I confirm fast, usually the same day. On-site across Illinois, nationwide by arrangement.
