Full ManageEngine ServiceDesk Plus or Freshservice implementation — configured, documented, and ready to run. Fixed-price builds from a senior ITIL-certified engineer.
Plenty of businesses buy a ticketing tool and never get past the default settings — so it never delivers the SLAs, reporting, and asset visibility they paid for. I implement ManageEngine ServiceDesk Plus and Freshservice properly: configured around how your team actually works, integrated with your environment, documented, and handed over with training so it runs without me.
The build covers ticket intake and email-to-ticket, SLA and OLA policies, escalation and routing, a self-service portal, CMDB and asset lifecycle, a service catalog, workflow automation, dashboards and reporting, and Active Directory / Microsoft 365 integration. For organizations that want the full ITIL picture, that extends to change and problem management, a knowledge base, and documented SOPs.
I've run multi-site service desks for 1,400+ users and delivered full ManageEngine implementations with CMDB, SLAs, and automation — so the system reflects real service-delivery experience, not just a checklist. Work is on-site in the Chicago area or fully remote anywhere in the U.S.
Procurement needs paperwork before the build starts. Request the vendor packet or open the Trust Center.
You buy the software license (billed separately by the vendor; pricing may vary). I build and tune the whole system. See what's in each package →
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL- and Dell-certified, insured, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
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Tell me your team size, which platform you're on or considering, and your timeline — I'll confirm the scope and which package fits, usually the same day. Remote anywhere in the U.S., or on site in Chicago and the suburbs.