Full ManageEngine ServiceDesk Plus or Freshservice implementation — configured, documented, and ready to run. Fixed-price builds from a senior ITIL-certified engineer.
Plenty of businesses buy a ticketing tool and never get past the default settings — so it never delivers the SLAs, reporting, and asset visibility they paid for. I implement ManageEngine ServiceDesk Plus and Freshservice properly: configured around how your team actually works, integrated with your environment, documented, and handed over with training so it runs without me.
The build covers ticket intake and email-to-ticket, SLA and OLA policies, escalation and routing, a self-service portal, CMDB and asset lifecycle, a service catalog, workflow automation, dashboards and reporting, and Active Directory / Microsoft 365 integration. For organizations that want the full ITIL picture, that extends to change and problem management, a knowledge base, and documented SOPs.
You buy the software license (billed separately by the vendor; pricing may vary). I build and tune the whole system. See what's in each package →
I've run multi-site service desks for 1,400+ users and delivered full ManageEngine implementations with CMDB, SLAs, and automation — so the system reflects real service-delivery experience, not just a checklist. Work is on-site in the Chicago area or fully remote anywhere in the U.S.
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL-certified, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
You buy the license directly from the vendor (ManageEngine or Freshservice), billed separately — pricing may vary. I build, configure, and tune the whole system around how your team works.
It depends on your size, budget, and needs. I'll help you pick the right platform before we start, so you're not paying for features you won't use.
Roughly 3–4 days for an Essentials build, 6–7 for a Standard build with CMDB and integrations, and 10+ days for a full ITIL implementation.
Tell me the location, the issue, and when you need someone there — I confirm fast, usually the same day. On-site across Illinois, nationwide by arrangement.
