A senior, ITIL-certified engineer who steps into your environment for a few days, a few weeks, or a longer stretch — covering leave, vacancies, rollouts, and project surges without a staffing-agency markup.
IT managers and MSPs bring me in when the work doesn't stop but the people are out: parental or medical leave, a vacancy that takes months to fill, vacation season, or a rollout that needs extra hands for a few weeks. I work inside your processes and tools, take tickets from your queue, and leave clear notes so your team picks up exactly where I left off.
Engagements run from a single day to multi-week and monthly blocks — up to a year — across Chicago, Oak Brook, Schaumburg, the western suburbs, and the southwest suburbs.
A staffing agency sends whoever is available and adds its margin. With IT-OnCall you get the same senior engineer for the whole engagement — someone who has run multi-site service desks, ramps up fast, and is accountable for the work from the first day to the closeout.
Procurement needs paperwork before the first day. Request the vendor packet or open the Trust Center.
Multi-day and monthly engagements from $640/day. MSP and subcontract partner rates available on request. Rates may vary by scope, duration and contract volume. See full rate sheet →
Based in Orland Park. Coverage across Chicago and the suburbs, with travel engagements beyond Chicagoland by arrangement.
Delivered personally by Mohammed Shaltoni — a 15+ year IT operations engineer, ITIL- and Dell-certified, insured, with a B.Sc. in Computer Science. Background includes running multi-site service desks for 1,400+ users across 26 locations and 400+ completed work orders.
Use the request form: the site, the dates and hours, the systems involved, and what needs covering.
I confirm availability and send a written scope and rate, usually the same day. COI, W-9, NDA and site-access requirements are handled before day one.
I work in your environment with a documented handoff each day and a closeout summary when the engagement ends.
Send the dates, the site, and what needs covering — I'll confirm availability and scope, usually the same day.