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On-call IT support · Chicagoland small businesses

Small Business IT Support in Chicago

No full-time IT? You need a senior engineer you can call — who shows up, fixes it, explains it in plain English, and doesn't push bundles you don't need. One visit, a monthly block, or a managed plan: your call.

Why small businesses call

The problems I get called for

Offices, shops, clinics, warehouses, branch sites — different businesses, same story: technology problems pile up until they start costing real money.

The IT hat

You're the unofficial IT department

Usually the owner or office manager holds it all together — until the problem is beyond a reboot and work stops.

  • One number to call
  • Clear, friendly, jargon-free
  • Same-day when it's urgent
Right-sized

Pay for what you need

One fix, a half-day block, or ongoing coverage — the engagement fits the problem, not a sales quota.

  • Ad-hoc visits — no contract required
  • Monthly blocks & managed plans available
  • Published rates, quoted up front
Continuity

Problems shouldn't come back

A rotating cast of techs means nobody knows your setup, so the same issues resurface. One engineer keeps your context.

  • Same engineer every visit
  • Your environment, documented
  • Honest advice on what to buy — and what not to
Services

What I handle for small businesses

The everyday problems and the emergencies — handled clearly, quickly, and in person.

Day to day

Everyday support

The stuff that interrupts your actual business.

  • Computer & laptop problems
  • Office 365 & email
  • Wi-Fi, network & printers
I need on-site support →
People & devices

Setups & refreshes

People join, devices age, things break at the worst time.

  • New-hire setups — ready on day one
  • Device refreshes & replacements
  • Urgent outages, same-day when possible
Get it sorted →
Bigger jobs

Projects & coverage

When the need is bigger than a visit.

  • Office openings, moves & build-outs
  • Managed IT coverage from $149/user/mo
  • ServiceDesk builds for growing teams
Scope it →
Engagement & rates

Published rates, no surprises

Quoted before any work starts — no national dispatch layers, delays, or markup.

On-Site IT SupportStandard · scheduled office support, break-fix, Office 365, network
$135/hr
Same-Day / Urgent On-SiteBusiness-impacting issues, priority response
$175/hr
After-Hours / WeekendEvenings, weekends & maintenance windows
$210/hr
Monthly Support Block10 hours/month — priority recurring support
$1,350/mo

2-hour minimum on standard visits · Travel within ~1 hr included · Half-day & full-day blocks, managed plans and contract terms on the full pricing page.

How it works

Three steps to sorted

No account managers, no phone trees. You reach me, I show up, the problem's handled.

01Reach out

Tell me what's broken

Send the issue, the location, and when you need someone there. I confirm availability and scope fast — usually the same day.

02I show up

The senior tech arrives

On-site or remote — the same ITIL-certified engineer every time. I learn your environment and get to work without hand-holding.

03Sorted

Fixed and documented

The issue is resolved, the work is written up, and you get clear follow-up — so the same problem doesn't come back next week.

Word of mouth

Trusted as the go-to

“Mohammed has become my go-to person for all questions or needs related to IT. He is knowledgeable, available, and competent.”

— Kristen Bolinger Radwan — VP of Culture & Talent, Perma-Seal

Need an IT engineer you can actually call?

Tell me the location, the problem, and when you need someone there. One fix, a project, or recurring visits — your call. Serving small businesses across Chicago, the suburbs, and greater Chicagoland.

Also serving: law firms  ·  dental offices  ·  accounting firms  ·  MSPs & vendors

Request a tech