On-site IT support across Chicago and the suburbs, backfill and IT contractor coverage for IT teams, and project work — device refreshes, Intune and SCCM deployment, office moves, Office 365, and full ServiceDesk builds — delivered direct by a 15-year ITIL-certified engineer. The senior tech shows up, not a dispatch queue.
Whether you run a business, an MSP, or an internal IT team, there's a clear way to put me to work.
No full-time IT? I'm your on-call engineer for the everyday problems and the emergencies — clear, friendly, and fast.
Reliable Chicago-area smart hands when you need boots on the ground — vetted, professional, and easy to dispatch.
Project muscle, backfill and contract IT for your in-house team — senior, ITIL-certified, and ready to own a deliverable.
Dedicated pages: IT support for law firms · dental offices · accounting firms · small businesses · smart hands for MSPs · IT backfill / IT contractor coverage · Intune & SCCM deployment · Microsoft 365 projects · architecture & engineering firms · office setup & moves · managed IT · ServiceDesk Plus setup · Chicago smart hands
Local pages: Orland Park · Tinley Park · Oak Brook · Schaumburg · Downers Grove, Lisle & Naperville · Oak Lawn & Evergreen Park · Palos · Mokena, Frankfort & New Lenox · Homer Glen & Lemont
Dispatch networks add a layer of coordination — and margin — between you and whoever actually shows up. With IT-OnCall, the senior engineer who shows up is me, every job, start to finish.
DirectOne engineer handles the IT side end-to-end — from delivery day to documented cutover. After-hours and weekend work available when the building requires it.
Everything IT-ready by day one — receiving, staging, and building out the space.
Documented teardown at the old site, clean rebuild at the new one — nothing lost in between.
Closing a site? Equipment comes down clean, labeled, and accounted for.
Structured cabling runs are coordinated with your cabling contractor — I take everything from the patch panel up. See office setup & moves →
Senior managers and partners who've relied on Mohammed for their IT — in their own words.
Mohammed is the go-to for anything IT. He works exceptionally fast and gives you 100% results, every time. You could send him an instant message and have a result within the hour — his work always went above and beyond.
A top IT expert in his field. It's one thing to have IT knowledge, but very different when someone with his depth of experience is responsive and thorough with follow-up.
Mohammed has become my go-to person for all questions or needs related to IT. He is knowledgeable, available, and competent.
On a large, time-sensitive merger project, without his 200% input and overtime work — including weekends — the project would not have been successful.
Background spans senior field engineering, multi-site service desk management for 1,400+ users across 26 locations, and full ManageEngine ServiceDesk deployments with CMDB, SLA, and workflow automation. On-site across Chicago and the suburbs, with travel engagements by arrangement — remote support worldwide.
IT-OnCall is structured for professional client and vendor requirements: business identity, insurance documentation, W-9, NDA review, background-check readiness, clear scopes, and documented field closeout.
Three representative engagements. Client names are withheld; references, scope examples and documentation are available during a qualified engagement.
Implemented and administered ManageEngine ServiceDesk Plus for a large distributed organization: AD and Microsoft 365 integration, service catalog and departmental portals, incident, problem and change workflows, CMDB and asset lifecycle, SLAs, dashboards and agent handoff.
Day-to-day IT delivery for a distributed environment: office openings and equipment purchasing, moves/adds/changes, SLA-driven on-site and remote support, migrations and upgrades on Microsoft 365, Windows Server, VMware and Meraki.
Rack-and-stack installs and decommissions, structured cabling and termination, hardware swaps and smart hands, SCCM and Intune imaging and workstation refreshes, with photos, notes and a clean closeout on every ticket.
Completed, client-approved work orders through national IT service programs and direct clients. Client names withheld under confidentiality.
Everything starts with the request form. It captures the location, systems, timing and urgency so the first reply is a scoped answer, not a round of questions.
Use the form: where, what is affected, which systems, and when you need someone there. Attach photos or a scope document if you have one.
I reply with availability, the scope and the applicable rate, usually the same business day. COI, W-9, NDA and site-access paperwork are handled before the visit.
The same senior engineer who scoped it shows up, does the work, and documents it: photos, notes, port maps or a change summary as appropriate.
You receive a closeout summary and an invoice you can pay online by card or ACH. Recurring needs can move to a monthly block or backfill engagement.
Tell me the location, the problem, and when you need someone there. I'll confirm availability and scope fast — usually the same day.